Privacy Policy

Last Updated: March 11, 2026

pole.world ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use pole.world (the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

Account & Identity Information:

  • Full name
  • Email address
  • Date of birth (for age verification)
  • Username and password (stored in hashed form)

Payment Information:

  • Billing address
  • Payment card details (processed and stored by our third-party payment processor - we do not store full card numbers)
  • Transaction history, including tips sent to performers

Usage & Technical Data:

  • IP address and approximate geolocation
  • Device type, browser type, and operating system
  • Pages viewed, streams watched, and features used
  • Session duration and timestamps
  • Cookies and similar tracking technologies

Communications:

  • Any correspondence you send to us, including support requests
  • Performer application submissions

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and subscription;
  • Process payments and tips;
  • Provide, maintain, and improve the Service;
  • Verify your age and eligibility to access adult content;
  • Send transactional emails (receipts, subscription confirmations, policy updates);
  • Respond to support requests and inquiries;
  • Detect, investigate, and prevent fraud, abuse, and violations of our Terms;
  • Comply with legal obligations;
  • Analyze usage patterns to improve user experience.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, local storage) to authenticate your session, remember preferences, analyze traffic, and serve relevant features. You may configure your browser to refuse cookies, but doing so may affect your ability to use parts of the Service. We do not currently respond to "Do Not Track" signals.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

  • Service Providers: Third-party vendors who assist us in operating the Service (e.g., payment processors, cloud hosting, analytics providers), under strict data processing agreements;
  • Legal Compliance: When required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety;
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity;
  • With Your Consent: For any other purpose with your explicit prior consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at legal@pole.world. We may retain certain data for a limited period thereafter as required by legal obligations, fraud prevention, or legitimate business purposes.

6. Security

We implement industry-standard technical and organizational measures to protect your personal data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you;
  • Correction: Request that we correct inaccurate or incomplete data;
  • Deletion: Request that we delete your personal data, subject to legal retention requirements;
  • Portability: Request your data in a structured, machine-readable format;
  • Objection: Object to certain processing activities, including marketing;
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at legal@pole.world. We will respond within the timeframe required by applicable law.

8. Children's Privacy

THE SERVICE IS STRICTLY FOR ADULTS AGED 18 AND OVER. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately and terminate the associated account.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take appropriate safeguards to ensure your data is protected in accordance with this policy.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via your registered email address or a prominent notice on the Service. Your continued use of the Service after such notice constitutes acceptance of the updated policy.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy:

Email: legal@pole.world

Website: pole.world